The Digital Business Refresh (the "Service") is a professional-services engagement in which Tall Oaks Ventures updates and configures a business's online presence. Depending on the scope agreed with you, that can include: refreshing or rebuilding your website; registering or configuring a custom domain; setting up custom email on that domain; on-site search-engine optimization (SEO); and creating or configuring a Google Business Profile. The Service consists of the updates and configuration work itself. The specific work for your business is described in a written quote we agree on before starting; that quote, together with these terms, is the agreement between us. Submitting the Get Started form creates no obligation on either side — it simply starts the conversation.
The refreshed setup relies on services provided by third parties — typically a domain registrar, a website hosting provider, and an email service (for example Google Workspace or Microsoft 365). These are ongoing, separately paid services, and they are not included in our fee: • The accounts are opened in your business's name (or your existing accounts are used), so you own them outright; • You pay those providers directly, at their published prices — typically a few dollars per month per service. We do not resell third-party services, add a markup, or handle their billing; • Keeping those services current (renewals, subscription payments) is your responsibility. A domain, hosting plan, or email subscription that lapses can take your site or email offline; if that happens, we can help you restore things, which may be quoted as additional work; • Each provider's own terms and privacy policy govern its service. We choose recommendations with reasonable care, but we do not control and are not responsible for third-party pricing, availability, or conduct. What we provide is the work: selecting, setting up, and configuring those services for your business.
Unless we agree to it in writing as part of the quoted scope, the Service does not include: ongoing maintenance or content updates after delivery; writing substantial original content or developing new branding; custom application development (a separate engagement we're happy to discuss); managing paid advertising; or any guarantee of search-engine rankings (Section 7).
You agree to: provide the information, materials, decisions, and access needed for the work in a timely way (for example access to your current site, domain registrar, hosting, or Google account where applicable); ensure the materials you provide are yours to use and don't infringe anyone else's rights; review and approve the work before it goes live; and keep the credentials we hand over secure after the engagement ends.
Our fee for the Service is quoted in writing and agreed before work begins. If you ask for work beyond the quoted scope, we'll quote the addition before doing it. Payment terms appear on the quote or invoice. If an invoice becomes overdue, we may pause work after giving you notice.
You own the results. Your domain, your website and its content, your email accounts, and your Google Business Profile are registered in your business's name, and on completion we hand over the credentials and administrative access for everything we set up. Tall Oaks Ventures retains ownership of pre-existing tools, templates, and know-how used in the work; to the extent any are embedded in your deliverables, you receive a perpetual, non-exclusive, royalty-free license to use them as part of the deliverables. Open-source components are provided under their own licenses.
Our SEO work is on-site optimization: page titles and descriptions, structure, performance, and similar improvements that make your site easier for search engines to understand. Search rankings, traffic, and how quickly changes take effect are decided by search engines, not by us, and Google alone decides whether and when a Business Profile is verified and shown. We therefore can't and don't guarantee any particular ranking, traffic level, or approval timeline.
We perform the Service in a professional and workmanlike manner, and if you report a defect in our configuration work within thirty (30) days of delivery, we'll correct it at no charge. Beyond that, the Service and deliverables are provided as is, and to the maximum extent permitted by law: neither party is liable to the other for indirect, incidental, consequential, special, or punitive damages; and Tall Oaks Ventures' total aggregate liability arising from the Service is limited to the fees you actually paid us for the engagement. Nothing in these terms limits liability that cannot lawfully be limited.
Either party may end the engagement at any time by written notice (email suffices). If the engagement ends early, you pay for the work performed to that point, and we hand over the completed work and the credentials for whatever has been set up. Sections 2, 6, 7, 8, and 10 survive.
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, and any dispute will be resolved in the state or federal courts located in Palm Beach County, Florida. These terms plus your written quote are the entire agreement for the Service. We may update these terms by posting a new version here; changes apply to engagements quoted after posting, not retroactively to yours.
Questions about the Service or these terms: wtaylor@talloaksventures.com or via the contact page at talloaksventures.com.